Returns & Exchange Policy

 

1. General Information

This Returns & Refund Policy applies to all purchases made on https://undermann.com, operated by Dxperts Services LLC.

By placing an order, customers acknowledge and agree to the terms outlined below.

2. Right of Withdrawal

Customers may request a return within fourteen (14) days from the date of delivery.

The right of withdrawal applies only to unused and unopened products, except where exclusions apply.

3. Non-Returnable Products

For hygiene and health protection reasons, the following items are non-returnable:

  • Underwear and boxers that have been worn, tried on, or opened
  • Products showing signs of use or washing
  • Personalized or custom-made products
  • Perishable goods

4. Return Conditions

Returned products must be in their original condition and packaging.

Returns that do not meet the above conditions may be refused.

5. Return Procedure

To initiate a return request, customers must contact customer support by email at contact@undermann.com.

Return instructions will be provided after review of the request.

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless otherwise stated or required by applicable law.

7. Refunds

Once the returned product has been received and inspected, the customer will be notified of the approval or rejection of the refund.

Approved refunds will be issued using the same payment method used for the original purchase.

Refund processing times may vary depending on the payment provider.

8. Exchanges

Exchanges may be offered within forty-five (45) days, subject to product availability and return eligibility.

9. Damaged or Defective Products

If a product arrives damaged or defective, customers must contact customer support within a reasonable timeframe after delivery.

Evidence such as photos may be requested to assess the claim.

10. Policy Updates

This policy may be updated at any time. The version in force is the one published on the website at the time of purchase.

11. Governing Law

This policy is governed by the laws applicable in the United States.

For customers located in Australia, mandatory protections under the Australian Consumer Law remain fully applicable.

Last updated: 25 January 2026