Shipping & Delivery
1. General Information
This Shipping & Delivery Policy applies to all orders placed on https://undermann.com and operated by Dxperts Services LLC.
2. Order Processing
Orders are processed within 0–3 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
3. Shipping Destinations
We currently ship to Australia and New Zealand.
We reserve the right to modify shipping destinations at any time.
4. Delivery Timeframes
Estimated delivery times are as follows:
- Standard delivery: 2–7 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, or external factors beyond our control.
5. Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before order confirmation.
6. Tracking Information
Once an order has been shipped, customers may receive a tracking number via email, depending on the selected shipping method.
7. Delays & Issues
Dxperts Services LLC shall not be held responsible for delivery delays caused by carriers, customs authorities, weather conditions, or other events outside our control.
8. Incorrect Address
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect or incomplete address, reshipping costs may apply.
9. Lost or Damaged Packages
If a package is lost or arrives damaged, customers must contact customer support within a reasonable timeframe.
We will assess the situation and provide an appropriate solution in accordance with our policies.
10. Policy Updates
This policy may be updated at any time. The version in effect is the one published on the website at the time of the order.
Last updated: 25 January 2026