Terms & Conditions of Sale

1. General Information

These Terms & Conditions of Sale govern all purchases made through the website https://undermann.com, operated by Dxperts Services LLC.

By placing an order on this website, the customer confirms having read, understood, and accepted these Terms & Conditions without reservation.

2. Seller Identification

Store name: Undermann

Legal entity: Dxperts Services LLC

Business address: 5203 Juan Tabo Boulevard Northeast, Albuquerque, 87111, New Mexico, USA

Email: contact@undermann.com

3. Products

The products offered for sale are men’s underwear (boxers). Product descriptions, images, and prices are presented as accurately as possible.

Minor variations in color, size, or appearance may occur and do not constitute grounds for claims or refunds.

4. Prices & Taxes

All prices displayed on the website are expressed in Australian Dollars (AUD) and include applicable taxes (prices are tax-inclusive).

The seller reserves the right to modify prices at any time. The price charged is the one displayed at the time of order confirmation.

5. Payment Methods

Accepted payment methods include:

  • Credit / Debit Cards (Visa, Mastercard)
  • Apple Pay
  • Google Pay
  • PayPal (via PayPal Wallet)

Payments are processed securely through Shopify Payments and PayPal.

6. Order Confirmation

Once payment is confirmed, the customer receives an order confirmation email summarizing the purchase details.

The seller reserves the right to refuse or cancel any order in case of suspected fraud, payment issues, or violation of these Terms.

7. Shipping & Delivery

Orders are typically dispatched within 0–3 business days.

Estimated delivery time is 2–7 business days depending on the destination.

For full details, please refer to the Shipping & Delivery Policy.

8. Right of Withdrawal & Returns

Customers benefit from a 14-day withdrawal period, except for products excluded for hygiene reasons.

Due to hygiene considerations, worn or opened underwear products are non-returnable.

Return shipping costs are borne by the customer unless otherwise stated.

For full conditions, please consult the Returns & Refund Policy.

9. Refunds

Approved refunds are processed using the same payment method used for the initial purchase.

Refund processing times may vary depending on the payment provider.

10. Warranty

The seller offers a commercial warranty of 90 days, allowing for exchange or return in accordance with the applicable conditions.

11. Liability

The seller shall not be held liable for indirect damages resulting from the use of the website or the purchased products.

Liability is limited to the amount of the order concerned.

12. Governing Law

These Terms & Conditions are governed by the applicable laws of the seller’s jurisdiction and international e-commerce regulations.

13. Personal Data

Personal data is collected and processed in accordance with the Privacy Policy.

    Last updated: 25 January 2026